refunds/payments

Brunaé Body will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 14 days of a purchase. The product must not have been used! A refund will not be granted if the products are opened, or show signs of wear and tear. 

If you feel that you have received a damaged product, please email us pictures of the fault, at support@brunaebody.com

All shipping costs for returns are the responsibility of the customer and are non-refundable. We recommend using a tracked service to ensure it arrives at our warehouse safely.

Please see our Returns/Refund Policy for more information Refund Policy.

To request a product return, please contact us at support@brunaebody.com

You can edit or cancel your order directly on the Thank You page immediately after checking out. If you have already left that page, please email us right away at support@brunaebody.com with your order details.

Because our fulfillment team starts processing orders quickly, we cannot guarantee any changes or cancellations once your order enters processing.

Brunae Body is not responsible for address errors or delivery delays once a package leaves our facility. If your order cannot be modified in time, you can reject or return the package upon delivery. Please note that original shipping charges are non-refundable, and a 10% restocking/shipping fee will apply to all returned orders.

Please check your junk/spam folders and ensure that you have entered a valid email address. If you still feel something is wrong, please email us at support@brunaebody.com.

Please place your discount code in the “discount code” field just before your checkout. Please note that once your order has been placed, we cannot apply the discount code if you do not add it before checkout. 

Discount codes can only be applied to full-priced items. They cannot be combined with any existing promotions, sale prices, or special offers already applied to a product.

Brunae Body offers optional shipping protection at checkout to cover loss, theft, or misdelivery. If you chose to opt out of shipping protection, your order will not be eligible for a refund or replacement if it is lost, stolen, or misplaced during transit unless at the fault of the carrier.

If you selected shipping protection at checkout and your order has been lost, stolen, or misdelivered please reach out to us at support@brunaebody.com and our team will assist you with your claim.